Teaching & Facilitation Experience
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January, 2016

Culinary Arts Program

Kapi'olani Community College, Honolulu, Hawaii

Wine Tasting Workshop - Team Building

    • Description: Facilitated a 2 hour wine tasting workshop for the Kapi'olani Community College Library Department (Approx. 10 attendees).

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October, 2012 -  present

MGM Resorts University, Corporate Human Resources

MGM Resorts International, Las Vegas, NV

  • Wine and Food Pairing Workshop - Team Building (June, 2015)

    • Description: Facilitated a 2 hour wine tasting and food pairing workshop for the Talent and Organizational Performance Department (Approx. 50 attendees).

  • Computer Certification Program (CCP) - Windows 7 Series

    • Description: Teach a 3 course series (Basic, Intermediate, Advanced) on Windows 7 operating system along with additional componenets such as Internet Explorer, File Management, etc. 

  • Cookie Baking Class - Team Building Activity (August, 2014)

    • Description: Co-facilitated a cookie baking class as a fundraising and team building event for the Labor Relations department (approx. 20 attendees).

  • Chocolate Class - Team Building Activity (February, 2014)

    • Co-facilitated a chocolate demo and class for the Talent and Organizational Development Department (approx. 40 attendees)

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August, 2011 -  present

Adjunct Instructor, William F. Harrah College of Hotel Administration

University of Nevada, Las Vegas, NV

  • FAB364 - New World Wines, face-to-face and hybrid delivery (2011-2013)

    • Course Description: New World wines manufacturing, quality criteria, and sensory standards. Focus on wines from the U.S., Canada, Central America, South America, Mexico, Australia, and New Zealand.

  • HMD259 - Human Resources Management in the Hospitality Industry, face-to-face, hybrid, and online delivery (2014-2015)

    • Course Description: Recruitment, selection, compensation, training, and performance appraisal of employees and managers in the hospitality industry’s culturally diverse work place.

  • HMD226 - Industry Computer Applications for Hospitality and Tourism, online delivery (2016)

  • Serving Alcohol with Care Certification (2011-present)

    • Course Description: Teach a four-hour alcohol awareness course in accordance with state requirements.

2010 - present

2010 - present

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August, 2011 -  October, 2013

Instructional Designer, Office of Online Education

University of Nevada, Las Vegas, NV

  • The Art and Science of Teaching Online

    • Description: Facilitated a 5-week online certification/workshop covering the fundamentals of curriculum design for online courses. 

  • Presenting Articulate Storyline, Overview and Demonstration (August, 2013)
  • Acted as moderator and co-presenter for the following webinars:
    • WebCampus Gradebook Essentials (April 2, 2012)
    • Hotel College Course Tour of Blackboard Learn (November 14, 2012)
    • Introduction to Quality Matters (November 1, 2012)
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August, 2007 - June, 2010

Co-Owner, Baker, Cake Specialist,  Pomona Baking Company

  • Taught the fundamentals of baking and pastry series in the following topics:

    • Quickbreads

    • Cookies

    • Breads

    • Holiday Pies

Relevant Industry Experience
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October, 2013 - present

Learning Design & Development Business Partner, MGM Resorts University

Corporate HR, MGM Resorts International Operations, Las Vegas, NV

  • Oversee a team of E-Learning Designers to design, develop, and deliver online education to user-base of over 60,000 employees.
  • Project manage and lead all E-Learning projects, composed of in-house curriculum, custom solutions for properties, M life rewards program training/development, and compliance.
  • Support the Director of Learning and Development Design to develop annual budget reports, maintain department staffing needs, lead department meetings and activities, etc. 
  • Collaborate with departments and subject matter experts throughout the company to create custom training solutions for employees
  • Implement training and development initiatives incorporating the use of technology and innovative learning strategies.
  • Produce accessible content which adhere to legal compliance standards.
  • Facilitate technical classes and workshops based on need of the department. 
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August, 2011- present

Contributing Writer/Journalist, Wine Talk

Las Vegas Food and Beverage Professional, Las Vegas,NV

  • Interview local Las Vegas wine industry professionals and establishments and write up a monthly Wine Talk article as a contributing writer (www.lvfnb.com

  • Occasionally contracted to write the cover feature showcasing beverage professionals and/or events. 

  • Articles are also published in the Southern California Food and Beverage Professional (www.socalfnbpro.com)

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August, 2011 -  October, 2013

Instructional Designer, Office of Online Education

University of Nevada, Las Vegas, NV

  • Supported faculty in managing and maintaining the online instructional design of ten departments on the University of Las Vegas, Nevada campus.  

  • Aided faculty members in creation, maintenance, and support of hybrid and online courses

  • Was project manager for the migration of courses into the new learning management system (Blackboard Learn) for the education, math, liberal arts, music, and education departments/colleges during the pilot and transition

  • Maintained up-to-date knowledge of new instructional technology and customize to each faculty’s needs

  • Act as the Blackboard Collaborate (synchronous webinar tool) resident expert

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July, 2011 - October, 2011

Wine Sales Associate, Double Helix Wine & Whiskey Bar and Boutique

The Shoppes at the Palazzo, Las Vegas, NV             

  • Managed sales of boutique wines from around the world to a wide variety of hotel clientele.

  • Promoted wine sales and suggested products to be added to inventory

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September, 2008 - July, 2011

Server/Sommelier/Sales Associate, Packing House Wines

Claremont, CA             

  • Managed employees as the senior food and beverage server, trainer, and salesperson.

  • Managed Aldelo point of sales system by maintaining 1300+ wine inventory from New and Old World Regions of over $200,000, as well as 50+ in-house beverage selections

  • Provided sales, preparation, and service of 40+ food items daily for food menu, as well as advised owners of new menu items and pairings

  • Trained all new and existing employees on POS system, standard operating procedures, customer service, and wine education and tasting.
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August, 2007 - June, 2010

Co-owner, Pomona Baking Company

Pomona, CA

  • Managed establishment as owner, baker, cake decorator, and event caterer for retail, weddings, and special events.

  • Managed accounting and financials for corporation.

  • Designed marketing collateral and managed social media PR, maintaining positive relationships with wholesale clients.

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September, 2009 - June, 2010

Teaching Assistant, Collins College of Hospitality Management

California State Polytechnic University, Pomona, CA 

  • Acted as student liaison and teacher’s aide for classes: Healthy Cooking, Professional Cooking, and Healthy Cooking on a Budget

  • Assisted professor in preparing for lecture and cooking labs.

  • Set up new courses and entered grading and documents into the Blackboard 9 learning management system.

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August, 2008 - June, 2010

Line Cook, Kellogg West Conference Center

Cal Poly Pomona, CA

  • Worked as a prep/line cook for banquet and special events.

  • Prepared meals as part of a team for banquest up to 1200 people.

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August, 2007 - October, 2008

Verizon-Marketstar Territory Manager

Marketstar, City of Industry, CA

  • Promoted from Verizon-Marketstar Agent after 2 months

  • Managed 20 stores and 6 employees promoting Verizon broadband products in large retail stores.

  • Conducted bi-monthly regular trainings and educational sessions on Verizon’s broadband products to store location employees.

  • Exceeded sales goals monthly by 20% or more

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October, 2004 - August, 2008

Sales Associate, Wireless and Digital Imaging, Home Theater/Magnolia Sales

San Luis Obispo, CA, and Montclair, CA

  • Provided professional customer service working in multiple departments.

  • Transferred to the Montclair premier Magnolia Home Theater in sales and administration, exceeded sales goals monthly.

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July, 2005 - February, 2006

Server, Shin's Sushi Restaurant

San Luis Obispo, CA

  • Worked 30-40 hours per week as a server and host for a heavy traffic sushi bar and restaurant.

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July, 2004 - July, 2006

Server, Yanagi Sushi and Grill

San Luis Obispo, CA

  • Worked 30-40 hours per week as a server and host for a high end sushi bar and restaurant.

     

Papers in Review
  • Green, A.J., Tanford, S., & Swift, A. Determinants of hospitality student satisfaction when using instructional technology:  The role of active learning. Submitted to Educational Technology Research & Development.

  • Green, A.J., Sammons, G., & Swift, A. Student engagement across cultures - Investigating lecture software. Submitted to: Journal of Hospitality, Leisure, Sport & Tourism Education. 

Refereed Conference Presentations and Workshops
  • Moreo, A., Swift, A., & Green, A.J. The dark side: Causes, characteristics, and effects of workplace aggression in the food and beverage industry – A qualitative study. Poster accepted, to be presented at the 2015 Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Tampa, FL. 

  • Swift, A., & Book, Laura. Digital Badge Workshop utilizing Blackboard Learn LMS. Workshop presented at the 2015 West Federation CHRIE Conference, San Francisco, CA.

Service, Volunteering, & Committees
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March, 2016

Volunteer Reader, Nevada Reading Week

Jim Thorpe Elementary, Las Vegas, Nevada

  • Volunteered as reader to five elementary school classes during Nevada Reading Week. 

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May, 2015

Volunteer Judge

East Career and Technical Academy - Human Resources Ambient Ad Campaigns

  • Volunteered as an industry judge in the hospitality human resources field to evaluate human resources awareness campaign presentations and ambient ads.

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April, 2015

Volunteer Judge

Nevada Future Business Leaders of America - Phi Beta Lambda (FBLA-PBL)

  • Volunteered as an industry judge in the hospitality human resources field to conduct mock interviews.

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February, 2015

Volunteer Judge

Nevada DECA Student State Career Development Conference 

  • Volunteered as an industry judge in the hospitality and human resources field to evaluate business plans and presentations.

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June, 2015 - Present

Graduate Professional Student Association (GPSA)

University of Nevada, Las Vegas, NV

  • Graduate student representing the William F. Harrah College of Hotel Administration.  Reviews the graduate student fee budget, make recommendations on behalf of the Hotel College graduate student body regarding conference and research funding, social activities, community service, and communicate information and news back to college represented.

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April, 2015 - present

Reviewer

International Interdisciplinary Business-Economics Advancement (IIBA) Journal 

  • Serve as reviewer for IIBA as an expert in the area of Human Resource Management.

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Fall, 2014 - present

Student Technology Advisory Board, Office of Information Technology

University of Nevada, Las Vegas, NV

  • Description: Graduate student representing the William F. Harrah College of Hotel Administration. Reviews the student technology fee budget, suggests improvements to campus technology on behalf of the student body, and becomes educated on issues related to campus computing.

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February, 2014 - March, 2014

Blackboard Exemplary Course Reviewer

2014 Blackboard Exemplary Course Program (ECP)

  • Participated as a volunteer reviewer for Blackboard, utilized the Exemplary Course Rubric to review online courses in a number of areas.
  • Received course reviewer training on use of the Blackboard Exemplary Course Rubric, and received a certificate of participation at the conclusion. 
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November, 2012 - May, 2013

Search Committee Member, Office of Online Education

University of Nevada, Las Vegas, NV

  • Participated as a hiring committee member to review applications and interview applicants.

  • Hired two Instructional Artists for the Office of Online Education, University of Nevada, Las Vegas, NV. 

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Spring, 2011-2014

UNLVino, William F. Harrah College of Hotel Administration

University of Nevada, Las Vegas, NV             

  • Volunteered as faculty support to aid students during the 3-4 day beverage events for student-organized event, with over ten thousand attendees annually.

  • Coordinated traffic of initial entry of guests at opening time of the Grand Tasting event

Memberships and Organizations
  • Society for Human Resource Management (2016)

  • National Association of Professional Women (2016)

  • Association for Advancement of Computer Education (AACE) (Since January, 2015)

  • California Polytechnic State University, Pomona Alumni Association (Since June, 2010)

  • Honor Society of Phi Kappa Phi (Member since April, 2012)

  • Educause, Educause Center for Analysis and Research (ECAR), and Educause Learning Initiative (ELI) (Member since 2011)

  • SLOAN Consortium (Since February, 2013)

  • Association for Talent Development (ATD) (Member since 2013)

  • International Hospitality Information Technology Association (iHITA) (Member since 2014)

  • French Wine Society (Member since 2012)

  • Society of Wine Educators (Member since 2012)

     

Conferences Attended
  • West Federation Council on Hotel, Restaurant, and Institutional Education (CHRIE) (February, 2015 & 2016)

  • Association for Training Development TechKnowledge Conference (January, 2016)

  • Graduate Education and Student Research Conference in Hospitality and Tourism (January, 2015)

  • Women's Leadership Conference, (August, 2014 & 2015)

  • TransformingEDU Conference, CES (January, 2014 & 2015)

  • Blended Learning Conference and Workshop, Virtual Attendee, Sloan Consortium (July, 2013)

  • eLearning Guild, Learning Solutions Conference (March 13-15, 2013)

  • Higher Ed Tech Summit, CES 2013 (January 10, 2013)

  • CSN Tech Connection (January 18, 2012)

  • Higher Ed Tech Summit, CES 2012 (January 11-12, 2012)

  • DevLearn Expo (November 2-3, 2011)

Webinars & Workshops Attended
  • Microsoft Excel 2010 for Analysts, Computer Certification Program, MGM Resorts University (September 30, 2014)
  • Human Relations Management Class, MGM Resorts International (Unions) (August, 2014)

  • Online vs. F2F Library Instruction – Assessing the Differences, (May 9, 2012)

  • 5 Best Practices for Effective Virtual Learning (May 2, 2012)

  • Peter Smith from Kaplan University, Effective Online Learning (February 8, 2012)

  • Social Media and Its Impact on How We Learn in the Workplace (December 14, 2011)

  • Participant: Collaborate Implementation Training with Cynthia Crenshaw, November 18-19, 2011

  • The Other Side of Assessment Webinar (University of Phoenix), introducing the Grit Assessment, (November 17, 2011)

  • Participant: Kevin and Eileen’s Course Look & Feel Workshop (Enhancing the Student Experience), November 16, 2011

  • Participant: Navigational Organizational Workshop for Hotel College (Michael’s Workshop), November 8, 2011

  • Craig Kapp (NYU) Speaker on Visualizing the Future: How Augmented Reality can empower faculty, inspire students and bring ideas (November 7, 2011)

  • What’s New in Lectora Webinar (November 7, 2011)

Additional Information
References
  • References are available upon request

     

© 2016 BY ALICE WU SWIFT. All RIGHTS RESERVED