Instructional Design Experience
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November, 2016 -  Present

Senior Instructional Designer, IT Educational Technology Services - eLearn

Kamehameha Schools, Honolulu, Hawaiʻi

  • Provide system-wide support and consultation in instructional design and implementation of innovative blended and online learning solutions associated with educational improvement in alignment with strategic vision and direction of KS Groups, to include 1) project management and leads cross-functional teams, 2) blended & online learning solutions design, development, and testing, 3) facilitation, training and capacity building, 4) evaluation and quality assurance, and 5) mentoring and coaching instructional designers.

  • Currently managing a long-term complex and innovative project developing a virtual field trip series (in partnership with Arizona State University) set on Kamehameha Schools land that is difficult to access. Through this project, collaborative positive working relationships with multiple cross functional teams have been built up to ensure successful project completion, while maintaining proper educational alignments to institution and state standards.

  • Conducts trainings of various educational innovative blended and online solutions (e.g. products, process, resources, emerging technologies for learning) utilizing appropriate resources, methods and technology

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October, 2013 - December, 2016

Senior Learning Partner, MGM Resorts University (Corporate HR, Learning and Development)

MGM Resorts International Operations, Las Vegas, NV

  • Promoted twice into leadership positions since initial hire, currently oversee a team of E-Learning Designers and Graphic Designers to design, develop, and deliver online education to user-base of over 60,000 employees.

  • Project manage and lead all e-learning projects and graphic design requests, composed of in-house curriculum, custom solutions for properties, loyalty program training/development, and compliance.

  • Support the Director of Instructional Design to develop annual budget reports, maintain department staffing needs, lead department meetings and activities, etc. 

  • Collaborate with departments and subject matter experts throughout the company to create custom training solutions for employees

  • Implement training and development initiatives incorporating the use of technology and innovative learning strategies.

  • Produce accessible content which adhere to legal compliance standards.

  • Facilitate technical classes and workshops based on need of the department. 

  • Designed, developed and facilitated the following courses: 

    • Instructional Design and E-learning Authoring Tool Workshop (June, 2015)
      Description: Facilitated a 3-day instructional design class and 3-day e-learning development workshop teaching two industry standard e-learning authoring tools (Articulate Storyline 2 and Camtasia Studio 8) for the various managers and directors at MGM Macau, China (Approx. 25 attendees).

    • Wine and Food Pairing Workshop - Team Building (June, 2015)
      Description: Facilitated a 2 hour wine tasting and food pairing workshop for the Talent and Organizational Performance Department (Approx. 50 attendees).

    • Computer Certification Program (CCP) - Windows 7 Series
      Description: Teach a quarterly 3-course series (Basic, Intermediate, Advanced) on Windows 7 operating system along with additional components such as Internet Explorer, File Management, and Microsoft Office. 

    • Cookie Baking Class - Team Building Activity (August, 2014)
      Description: Co-facilitated a cookie baking class as a fundraising and team building event for the Labor Relations department (approx. 20 attendees).

    • Chocolate Class - Team Building Activity (February, 2014)
      Co-facilitated a chocolate demo and class for the Talent and Organizational Development Department (approx. 40 attendees)

2010 - present

2010 - present

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August, 2011 -  October, 2013

Instructional Designer, Office of Online Education

University of Nevada, Las Vegas, NV

  • Supported faculty in managing and maintaining the online instructional design of ten departments on the University of Las Vegas, Nevada campus.  

  • Aided faculty members in creation, maintenance, and support of hybrid and online courses

  • Was project manager for the migration of courses into the new learning management system (Blackboard Learn) for the education, math, liberal arts, music, and education departments/colleges during the pilot and transition

  • Maintained up-to-date knowledge of new instructional technology and customize to each faculty’s needs

  • Act as the Blackboard Collaborate (synchronous webinar tool) resident expert

  • Facilitated demos, trainings, online webinars, and workshops in different subjects of instructional design/technology in order to keep faculty educated, designing/developing own content: 

    • The Art and Science of Teaching Online Certification (October, 2012, and July, 2013)

    • Description: Facilitated a 5-week online certification/workshop covering the fundamentals of curriculum design for online courses. 

    • Presenting Articulate Storyline, Overview and Demonstration (August, 2013)

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August, 2011 - PresentAugust

Part-time Instructor

William F. Harrah College of Hotel Administration, University of Nevada, Las Vegas, NV

  • Designed, developed, and delivered own curriculum for face-to-face, hybrid, and online courses in the following hospitality courses: 

    • HMD226 – Industry Computer Applications for Hospitality and Tourism (online) 
      Description: Survey of computer applications, issues, and trends in the hospitality industry. Emphasis placed on the role of technology in operations and management of technology as a strategy.

    • HMD259 – Human Resources Management in the Hospitality Industry (face-to-face, hybrid, and online 
      Description: Recruitment, selection, compensation, training, and performance appraisal of employees and managers in the hospitality industry’s culturally diverse work place.

    • FAB364 – New World Wines (face-to-face and hybrid)
      Description: New World wines manufacturing, quality criteria, and sensory standards. Focus on wines from the U.S., Canada, Central America, South America, Mexico, Australia, and New Zealand.

    • Serving Alcohol with Care Certification (2011 – present) 
      Description: Teach a four-hour alcohol awareness course 2-3 times per semester in accordance with state requirements.
       

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August, 2011- present

Contributing Writer/Journalist, Wine Talk

Las Vegas Food and Beverage Professional, Las Vegas,NV

  • Interview local Las Vegas wine industry professionals and establishments and write up a monthly Wine Talk article as a contributing writer (www.lvfnb.com

  • Occasionally contracted to write the cover feature showcasing beverage professionals and/or events. 

  • Articles are also published in the Southern California Food and Beverage Professional (www.socalfnbpro.com)

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September, 2008 - July, 2011

Server/Sommelier/Sales Associate, Packing House Wines

Claremont, CA             

  • Managed employees as the senior food and beverage server, trainer, and salesperson.

  • Managed Aldelo point of sales system by maintaining 1300+ wine inventory from New and Old World Regions of over $200,000, as well as 50+ in-house beverage selections

  • Provided sales, preparation, and service of 40+ food items daily for food menu, as well as advised owners of new menu items and pairings

  • Trained all new and existing employees on POS system, standard operating procedures, customer service, and wine education and tasting.
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August, 2007 - June, 2010

Co-owner, Pomona Baking Company

Pomona, CA

  • Managed establishment as owner, baker, cake decorator, and event caterer for retail, weddings, and special events.

  • Managed accounting and financials for corporation.

  • Designed marketing collateral and managed social media PR, maintaining positive relationships with wholesale clients.

  • Onboarded and trained new employees hired. 

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September, 2009 - June, 2010

Teaching Assistant, Collins College of Hospitality Management

California State Polytechnic University, Pomona, CA 

  • Acted as student liaison and teacher’s aide for classes: Healthy Cooking, Professional Cooking, and Healthy Cooking on a Budget

  • Assisted professor in preparing for lecture and cooking labs.

  • Set up new courses and entered grading and documents into the Blackboard 9 learning management system.

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August, 2007 - October, 2008

Verizon-Marketstar Territory Manager

Marketstar, City of Industry, CA

  • Promoted from Verizon-Marketstar Agent after 2 months

  • Managed 20 stores and 6 employees promoting Verizon broadband products in large retail stores.

  • Conducted bi-monthly regular trainings and educational sessions on Verizon’s broadband products to store location employees.

  • Exceeded sales goals monthly by 20% or more

© 2016 BY ALICE WU SWIFT. All RIGHTS RESERVED